Payment Policy
Kaatop chose to hire one of the largest companies specializing in online payment methods to offer its customers greater security and a more comprehensive range of different payment methods.
If you still feel the need to contact us to clarify any doubts or concerns, we will be entirely available via email and telephone.
In order to guarantee the security of transactions, Kaatop may contact customers and request that they send images of the following documents:
• ID and CPF;
• Front and back of credit card
• Latest card statement;
• Proof of address in the name of the cardholder if the address on the card statement is not the same as the delivery address for the order.
We currently accept the following payment methods:
credit card
Available flags: Visa and MasterCard
It is currently the fastest and most widely used method of making payments on the internet.
The consultation with the card operator is carried out on the same day you place the order. The delivery period begins once the credit has been approved.
Your credit card has a purchase limit set by your credit card company. For your order to be approved, the available limit on your card must be equal to or greater than the total amount of the purchase. Some orders may be directly declined by the credit card company for exceeding this limit.
Online wire transfer
Available banks: the bills currently used are from Banco Bradesco, but they can be paid at any bank or online, like any bank collection document.
Online bank slips are one of the most popular, efficient and secure payment methods available on the internet in Brazil. Although they are not actually online, bank slips are very safe for both the establishment, which is not at risk of fraud or repudiation, and for the customer, who can make the secure payment through their home banking or directly at a bank branch.
It takes up to 3 business days (it usually takes 1 to 2 days) for the bank to send confirmation when paid in cash or up to 7 business days when paid by check.
This payment option does not allow installments. Payment by bank slip is only valid for cash purchases. When completing the order, the system will generate a bank slip on your screen and you must print it and pay at any branch or through your online banking.
OBSERVATIONS
• Orders are released for separation and shipping of products only after payment confirmation.
• Payment confirmation depends on the arrival of the information that will be sent by the receiving bank or credit card operator to our system. Therefore, during this period, there may be, albeit rarely, a temporary lack of products in our stock. In this case, the customer will be informed and the order may be cancelled.
• Any order without payment confirmation within 7 working days will be automatically cancelled.
• A risk analysis will be performed on all orders paid for by credit card. If the system finds any conflict of information between the buyer's data and the data registered in the order, Kaatop will request the buyer, via email or telephone contact, to provide proof of payment of the invoice and/or a copy of documents. If the request is not met within 3 days, the order will be canceled.
Any questions regarding this policy can be clarified by email at info@kaatop.com