Plantable Sandwich Panels

PRIVACY POLICY

 

Privacy and Information Security Policy of the Kaatop online sales platform

 

The website (platform or online store) Kaatop.com (brand owned by Instituto Cidade Jardim Ltda., CNPJ 09.463.313/0001-50, headquartered at Rua Gerônimo Gonçalves Meira, 66, Itu/SP CEP 13.309-190), is committed to the transparency, privacy and security of your confidential and/or strategic data, as well as your customers' data throughout the entire interaction process on our website.

 

The purpose of this document is to clarify what information we collect and how we use, store or delete it, in full compliance with the LGPD (General Data Protection Law, Law No. 13.709/2018).

 

To make it easier to understand our Privacy Policy, here is a summary:

 

- Data processing agent: kaatop.com;

 

- Type of personal information collected: information provided when browsing, registering or creating an account;

 

For what purpose do we use personal data?

 

- To send communications about services and provide a better user experience.

 

We warn that if you do not agree with the content of this policy, it is not recommended to continue using our platform.

 

About your personal data and rights

 

The General Data Protection Law (LGPD) gives the Customer the right to request information regarding the data processed from Kaatop.com, at any time, by means of a formal request.

 

In order for the Privacy Policy to be well understood, it is essential to clarify some important concepts:

 

- Personal data – any information related to a person that identifies them or that, used in combination with other processed information, identifies an individual. Also, any information through which it is possible to identify a person or contact them;

 

-  Personal data processing – personal data processing is considered to be the collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, communication, transfer, dissemination or extraction of data from individuals;

 

-  Data subject – any individual whose personal data is processed by Kaatop.com;

 

-  Purpose – what we want to achieve with the processing of personal data;

 

-  Necessity – the processing of personal data must be limited to the minimum necessary for the intended purpose. In other words, it must be relevant, proportionate and not excessive;

 

-  Consent – ​​clear and objective authorization that the data subject gives for the processing of their personal data for a previously stipulated purpose. After giving consent, you can revoke it at any time. Revocation does not cancel the processing carried out previously.

 

1. To whom does this Privacy Policy apply?

 

It applies to all users of Kaatop.com, who in some way have their personal data processed by us.

 

2. What types of personal information do we collect and use?

 

The Kaatop.com website collects and stores the following types of information:

 

- Personal information you provide to us: Kaatop.com collects information from users in various ways: when you create an account and provide data; when you place an order or purchase one of the services offered by the website or application; when you interact with support; when you participate in surveys or marketing promotions, etc. Among the information that may be requested are: full name, email, CPF, date of birth, address, telephone numbers and credit card number.

 

- Personal information collected automatically by Kaatop.com: we collect and store certain information whenever the user interacts with us. For example, we use cookies and obtain information when your browser accesses our website; when you click on advertisements,

 

partner emails and other content provided by us on other websites.

 

- Personal information collected by your mobile device: When you download or use our application, we may receive data about your location and your mobile device. We may use this information to offer you personalized content, such as ads, search results, and more. Most mobile devices allow you to turn off location services.

 

- Personal information collected from other sources: public sources (e.g. demographic data); credit bureaus or agencies (e.g. credit reports/checks); data providers (e.g. demographic data related to online advertising and based on your interests).

 

 

 

3. Why do we request your personal data?

 

The data is necessary to:

 

- deliver the contracted service;

 

- optimize your interaction with us;

 

- ensure the security of the website, its application, and the data it processes;

 

- inform you about offers and promote our services;

 

-  to comply with legal obligations;

 

-  administrative and management purposes.

 

The provision of data allows:

 

-  to deliver the purchased services;

 

-  to send updates about services;

 

-  to coordinate the provision of services;

 

-  to provide services tailored to the Customer’s needs;

 

-  to improve the customer experience on Kaatop.com;

 

-  to conduct market analysis and research;

 

-  to keep the Customer informed about the products and services we offer;

 

-  to carry out targeted online advertising;

 

-  to prevent, detect and investigate activities that are in breach of our Code of Conduct or that are prohibited or illegal;

 

-  to improve our website, products and services.

 

-  marketing services: marketing services are offered through free communications about offers, services and products addressed to the Customer, related to their profile on the website and purchases they have made. This service includes emails, SMS and WhatsApp. It is important to note that the Customer may cancel the service at any time, upon request.

 

The Kaatop.com website uses legal bases, which may vary according to the purpose of collection, to process customers' personal data. The storage period may change according to the legal basis applicable to each situation and the purpose.

 

4. With whom do we share your data?

 

The information collected will only be shared when necessary:

 

(i) with stores and brands involved in the purchase process;

 

(ii) for the adequate provision of services that are the object of its activities with partner companies;

 

(iii) protection in the event of conflict;

 

(iv) by court order or request from a competent authority;

 

(v) with companies that provide technological and operational infrastructure, such as payment intermediary companies and information storage service providers.

 

5. International Data Transfer

 

As the Internet is a global environment, certain services offered by Kaatop.com may require the transfer of your data to other countries. In these cases, data is processed in accordance with the LGPD (General Data Protection Law) and other protection legislation. We take security measures in accordance with our policies and adopt standard clauses in contracts with suppliers and service providers.

 

By browsing our website, application and/or communicating with us, you agree to the processing of your information, including the international transfer of data, when necessary. We adopt measures to ensure that any information collected is treated securely, in accordance with data protection standards and in accordance with this Privacy Policy.

 

6. How long do we store personal information?

 

We store Customer information in accordance with the statute of limitations of Brazilian law.

 

- Registration data: 5 years after the end of the relationship (Art. 12 and 34 of the Consumer Protection Code)

 

- Digital identification data: (Art. 15, Internet Civil Rights Framework)

 

- Other data: As long as the relationship lasts and there is no request for deletion or revocation of consent (Art. 9, Clause II of the General Personal Data Protection Law)

 

7. What are the rights of the data subject?

 

As of the start of the LGPD's validity, the data subject will have the right to obtain from Kaatop.com, at any time, upon formal request, information regarding their data. Kaatop.com will have 15 days to respond to the data subject's requests. Requests will be analyzed as provided for in current legislation.

 

According to the LGPD, data subjects may exercise their rights by:

 

I - confirmation of the existence of processing;

 

II - access to data;

 

III - correction of incomplete, inaccurate or outdated data;

 

IV - anonymization, blocking or deletion of unnecessary, excessive data or data processed in non-compliance with the provisions of this Law;

 

V - portability of data to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;

 

VI - deletion of personal data processed with the consent of the holder;

 

VII - information on public and private entities with which the controller shared data;

 

VIII - information on the possibility of not providing consent and on the consequences of refusal;

 

IX - revocation of consent.

 

8. How to exercise your rights?

 

You can exercise your rights by simply contacting us by email at info@kaatop.com.

 

To change your preferences regarding notifications (including marketing communications), at any time, you can also send the request to our support. If you do not wish to receive marketing communications from us, you can also unsubscribe by clicking on the link sent along with the marketing email.

 

9. Can children buy from Kaatop.com?

 

If you are under 18 years olds, you will need to make the purchase with a parent or guardian.

 

10. Cookies and similar technologies

 

Cookies are small data files that are placed on your computer or other devices (such as smartphones or tablets) while you are browsing the Site.

 

We use cookies, pixels and other technologies (collectively, "cookies") to recognize your browser or device, learn more about your interests, provide essential features and services, and also to:

 

-  track your preferences so that we can only deliver ads that are relevant to you. You can set your preferences through your account;

 

-  track the items stored in your shopping cart;

 

-  conduct research and diagnostics to improve content, products and services;

 

-  prevent fraudulent activity;

 

-  improve security.

 

If you block or reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout or use our products and services that require you to log in.

 

Click on 'Help' in your browser settings to learn how to prevent cookies from being accepted and to be notified when you receive new ones; to see when they expire and to disable them.

 

11. How can you keep your personal information safe?

 

Kaatop.com uses the best security protocols to preserve the privacy of user data, but also recommends individual protection measures.

 

To maintain the security and protection of your personal data provided during registration or purchases, under no circumstances should your login and password be shared with third parties.

 

In addition, when accessing your registration, especially on public computers, make sure that you have logged out of your account to prevent unauthorized persons from accessing and using the information without your knowledge.

 

We do not request personal data by phone, WhatsApp, SMS or email. Under no circumstances should they be provided, as this may be an attempt at misuse.

 

12. Other important information about data protection

 

If any changes are made to our Privacy Policy, you will receive an email.​

 

13. How to contact Kaatop.com's data protection officer?

 

The data protection officer is the person chosen by Kaatop.com to act as a communication channel between the controller, the data subjects and the National Data Protection Authority (ANPD), when it is formalized.

 

Any questions can be sent to the email info@kaatop.com with the subject “Data protection”.

 

About data collection and generation

 

In our platform, information is collected in the following ways:

 

- Personal and/or company information, provided by you: name, telephone, email, registration data, contacts, CNPJ, etc. by filling out forms or, eventually, by contacting Kaatop.com directly via email or telephone.

 

- Information from third parties (other people and companies) provided by you: name, telephone number, email, registration data, contacts, CNPJ, etc. by filling out forms or, eventually, by contacting Kaatop.com directly via email or telephone.

 

- Information generated by the use of the Kaatop.com platform: volume of use, traffic, relationships established on the platform, statistics, surveys or other information related to the use of the platform, will be used to identify how you use our platform, how we can improve it and may be disclosed for research and statistical purposes, without any personal information or information about your company being openly disclosed, unless explicitly authorized.

 

- Website browsing information: such as IP address, geographic location, referral source, browser type, duration of visit and pages visited. When you visit our website, a ‘cookie’ is inserted into your browser by means of “Analytics” software, used to identify how you use our platform in order to determine how we can improve it. Such data may be disclosed for research and statistical purposes, and no personal information or information about your company will be disclosed openly unless explicitly authorized.

 

About the use of information provided by you

 

This agreement allows Kaatop.com (and partner payment and shipping companies) to use your personal information and/or that of your company for different purposes.

 

Your personal data and email will not be disclosed, however, they will be used by Kaatop.com (and partner payment and shipping companies) for communications related to the operation of the platform by email or SMS, contact with our team, sending information related to our services by email or SMS and information related to products and services of partner companies by email or SMS.

 

The information provided about you or your company will be shared with other people and companies, users of Kaatop.com, and used primarily for identification within our platform or so that the consumer can locate it.

 

The data related to the use of the platform, and generated by it, may be disclosed for research and statistical purposes, and no personal information or information about your company will be revealed openly, unless explicitly authorized.

 

About the use of information from third parties (other people and/or companies), provided by you

 

This term allows Kaatop.com (and partner companies of payment methods and shipping) to use the information of other people and companies, provided by you, for different purposes. The information provided about other companies, and in the public domain, such as: name, company name, CNPJ, address and telephone number will be shared with other people and companies, users of Kaatop.com, and used primarily for identification of the company within our platform or so that the consumer can locate it.

 

Information provided about other people and companies, and considered confidential, secret or strategic, such as: buyer's name and buyer's email, will not be shared with other people or companies, users of Kaatop.com. However, they may be used for communications related to the operation of the platform by email or SMS, contacts with our team, sending information related to our services and information related to products and services of partner companies.

 

Data related to the use of the platform and generated by the company may be disclosed for research and statistical purposes, and no personal information or information about your company will be openly revealed, unless explicitly authorized.

 

Changes to the Privacy Policy

 

This Privacy Policy may be updated. Therefore, we recommend that you visit this page periodically so that you are aware of any changes. Before using information for purposes other than those defined in this Privacy Policy, we will request your authorization.

 

Information Security

 

We adopt policies and standards of behavior related to information security that are appropriate to the business and legal protection needs of the company and the individual. These policies follow the best market practices.

 

Our Information Security standards are based on the following basic principles:

 

- Integrity: ensuring that information is maintained in its original state, in order to protect it, during storage or transmission, against undue, intentional or accidental changes.

 

- Confidentiality: ensuring that access to information is obtained only by authorized persons.

 

- Availability: ensuring that authorized users have access to information and corresponding assets whenever necessary.

 

To ensure that the three basic principles are followed, we use infrastructure and software service providers that have computing resources consistent with our objectives described here. Any and all data from our customers that is obtained by munddi will be stored on servers or secure magnetic media owned by munddi or third parties chosen based on quality and suitability criteria.

 

Our website is hosted by the Wix.com provider, which provides us with the online structure that allows us to sell our products to you. Your data is stored in Wix.com’s data center, databases and other Wix applications. Your data is stored on firewall-protected servers. All payment methods offered by WIS and used by our company adhere to the standards established by the PCI-DSS - PCI Security Standards Council, a joint effort of Visa, MasterCard, American Express and Discover. PCI-DSS helps us ensure the secure handling of credit card information in our online store.

 

We transfer data exclusively via encrypted protocol in our services.

 

Legislation and jurisdiction

 

This policy will be governed, interpreted and executed in accordance with the Laws of the Federative Republic of Brazil, especially Law No. 13.709/2018, regardless of the Laws of other states or countries, and the jurisdiction of the Customer’s domicile will be competent to resolve any questions arising from this document.

 

Contact Kaatop.com to clarify any doubts

 

Any questions regarding our confidentiality policy can be clarified by contacting us. Please email us at info@kaatop.com.

 

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This policy is effective as of October 2024.

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